1st Line Support Analyst
Location: Tamworth
Salary: Competitive
Expires: 07/04/2020 23:59

1st Line Support – the perfect candidate would;

  • Log, own, maintain and resolve incidents and service requests.
  • Liaise with and assist our third party technical support and maintenance companies. Examples: Wan, Telephony, etc
  • Capture resolution details so that they can be posted to the knowledge base to share amongst your colleagues.
  • Working closely with the rest of the IT department to continuously improve our systems and SLA’s.
  • Administration of all user related objects including but not limited to users, groups, workstations, distribution lists, email accounts
  • Log calls as received on our incident system in such a way to help other team members to pick up where you left off with an issue.
  • Occasional other tasks may be required to ensure the smooth running of the department and its systems.
  • As part of a rota with the other support team members working a one in three Saturdays.

Specific Tasks

  • Answering a large volume of between 40 - 60 calls daily.
  • Log and maintain tickets onto the appropriate systems.
  • Password resets with guidance to use the self-service portal.
  • Logging incidents as appropriate with our 3rd party suppliers

Essential Technical Skills

Minimum 1 Years’ experience supporting, maintaining and troubleshooting

  • Windows 7/8/10
  • Active Directory
  • Office 365 basic administration
  • Cisco Call Manager
  • Active Directory
  • BT Cloud Contact Centre
  • Kaseya Remote Desktop
  • Kaspersky Anti Virus
  • ServiceNow Call Management

How we reward:

Your career with Euro Car Parts is only limited by your ambition and will to succeed.

For exceeding expectations in this fiercely competitive market we offer:

  • A highly competitive salary
  • Genuine career progression
  • Holiday discounts with cashback
  • Up to 40% discount for tickets to major family attractions and cinemas
  • Up to 20% discount for various high street retailers
  • Plus amazing deals and discounts for 3,000 gyms in the UK

Supporting Documents